Frequently Asked Questions

Types of transactions

We categorize our transactions / orders into several categories:

  • Regular Order – these are order of our standard products
  • Monogram Order – this is when you require adding initials to the item
  • Bespoke Order – this is when you customize our item (this include Color your NiQUA, adding of lining ect)

Knowing the type of transaction will help you understand our terms and condition; and process it goes though.

 

Dispatch Lead Time

Dispatch lead time is when we endorse your order to our third-party courier.

  • Regular Order are dispatched 1 to 2 working days (Monday to Friday excluding holidays) after payment / confirmation of order.
  • Monogram order takes between 2 to 3 working days (Monday to Friday excluding holidays) from payment / confirmation depending on order volume.
  • Bespoke order are dispatched within 2 to 4 weeks for design confirmation.

 

Delivery Lead Time

This is the time it takes our third party couriers to deliver the item to you.

  • For Metro Manila orders, 1 to 3 working days via Lalamoves or Ninja Van
  • For outside Metro Manila orders, 5 to 7 working days via Ninja Van or LBC on selected areas
  • International orders, 10 to 14 days via DHL

Delivery lead time excludes weekends and holidays. Please note that our delivery is outsourced therefore we cannot provide specific time only date range. Delivery hours are from 9:00 am to 6:00 pm, Mondays to Fridays.

 

Mode of Payment

We accept the following payments:

  • Cash on Delivery (COD) for orders within Metro Manila. This option is not available for orders that include Bespoke, monogram, Bundle and  carts above 20,000PHP
  • Bank deposit via BDO and BPI. Pls upload your prof of payment on the website or email it to payment@ni-qua.com and don’t forget to include our order reference no. Just a reminder, pls avoid to send payment details else where since it will take longer for us to locate it and reconcile your order with your payment
  • Credit Card via PayPal – we accept MasterCard and VISA.

 

Warranty, Exchange and Return Policy

Warranty

We accept replacement of items due to faulty accessories and stitching within 7 days from receiving the item. To report a warranty claim:

  1. Pls email order@ni-qua.com a photo of the faulty component along with your order reference no.
  2. Wait for the confirmation with 24hrs with instructions.

For addresses within Metro Manila, we can have your item picked up. For addresses outside Metro Manila, you will need to ship it back to us and we will reimburse you for the cost.

Step by step details will be provided when you send us an email and the replacement is approved.

 

Please note that Leather imperfections such as color discrepancy, marks, scars and scratches on the leather are not included in our warranty since this is the natural state of genuine leather.

 

Exchange and Return

We accept returns or exchange within 7 days from the time the item was received. Please do take note that the item should be in the same condition as it was received. The shipping cost will be for your account. Just send us an email at order@ni-qua.com along with the order reference no. We will send you the step by step instructions.

 

Others Services

We offer wide range of products and services. Listed below are some of our regular services that we offer other than the items displayed on our site.

  • Customised items for corporate gifts, birthdays and wedding with a minimum order quantity 
  • Leather Workshop for parties and corporate events
  • Monogram service for bulk items or onsite